FAQ

Your Frequently Asked Questions

General

Authentic Fruits was founded by a group of friends who are passionate about making superfoods, super easy for busy people who care about the Earth.

We take full responsibility for our social and environmental impact, respect the planet’s resources and help build thriving communities in the Amazon Rainforest. 

We work with small family farmers in the Amazon who grow and hand-pick our exotic fruits in such a beautiful and conscious way you can taste it in every…single… bite!

Superfoods are plant-based foods such as fruits, vegetables and seeds that are extremely well known for their naturally high content of vitamins, minerals, antioxidants, enzymes and healthy fats that help to support your health and wellbeing.

Our beloved Açaí Berry is one of the most powerful superfoods you can eat! It is crazy high in antioxidants, Omega 3 & 6 fatty acids, fibre, Vitamins A & E, and zinc.

We make it super easy to be super healthy!

And we believe the food you eat is an intimate and powerful statement of what is important to you.

So our frusions contain 100% organic Brazilian fruits – NO SUGAR, NO OIL, NO CHEMICALS, ADDITIVES OR PRESERVITES, just the good stuff!

Our supply chain is 100% transparent to illustrate our commitment to taking care of both people and the planet.

It matters where your superfoods grow, how and when they are harvested and e processed.

Each part of our supply chain is designed to support local communities and deliver the freshest, most nutrient-dense fruit possible to you.

We source all of our ingredients from family farmers in the Amazon Rainforest – never from the big plantations.

All of our fruits are 100% organic, fair-trade and sustainable.

What’s more, all of our fruits are tested by a third-party independent lab to ensure they are truly healthy and organic.

Eating our frusions supports a healthy diet and helps you achieve your fabulously fruity five-a-day!

In particular, the Açaí Berry has been celebrated for centuries in Brazil as a vital source of energy and health. Grown in the depths of the Amazon Rainforest Açaí Berries are known as the star of all superfoods. Its deep purple colour comes from incredibly high levels of anthocyanins which can help build your immune system and act as an antioxidant in the body. Açaí is also a reliable source of fibre, Omega 3 & 6, polyphenols, vitamins A & E, zinc and folic acid.  

Using Our Frusions

All of our products are created for busy people on the go!

Use our Bowls first thing in the morning for a natural energy boost to start your day, or as a quick snack, light dessert or rich and creamy smoothie.

Our Organic Açaí Oil is perfect as a quick and healthy snack, use as a dipping dish for bread, to dress colourful salad or a sizzling stir-fry.

Our Organic Naked Banana Chips are the perfect healthy snack to take with you wherever you go.

All of our frusions can be stored at room temperature.

When properly stored and unopened, the 100% Organic Açaí Bowl retains all of its amazing nutrients for 12-months!

We can do this because we ensure no air reaches the puree until you twist the cap of the squeeze pack.

You will find the Best Before Date printed on the bottom of the packet.

Once opened, we suggest you consume the product within three days.

Both our 100% Organic Açaí Oil and Naked Banana Chips last for 24-months when unopened and stored properly.

Forget the fuss and mess of a blender in the morning!

Our amazing Organic Açaí Bowl is prepared to pour for you pleasure.

Check out our Foodie Blog for some recipes and inspiration!

We regularly update our Foodie Blog with delicious recipes and inspiration for how to use our products.

You can find it here.

Placing an Order

We accept Paypal and securely process Visa & Mastercard over our payment partners Stripe.

If your order hasn’t shipped yet, we are happy to edit your order.

However, most orders are dispatched on the same day so you’ll have to be quick!

Please contact info@authenticfruits.com for further details.

You can track your order by clicking here.
Only one promotion can be redeemed per transaction.

Shipping

We currently ship within the European Union with UPS. 

All orders are dispatched on the same day if all products are in stock and ordered before noon GMT+1.

Orders placed over the weekend are dispatched on Mondays.

All orders can be tracked from dispatch to delivery. You will receive a tracking link in an email post purchase.

We offer free-shipping on orders over €50!

We also offer discount codes on special promotions throughout the year.

Follow us on Facebook and Instagram to ensure you don’t miss out!

Standard shipping within Europe is 3-5 working days.

You can find your tracking link in your shipping confirmation email.

Unfortunately, we are not responsible for the shipping companies and any changes or decisions that they make.

If you have an concerns about your delivery, feel free to get in touch with us at info@authenticfruits.com

If you receive a package with a product that has been damaged during shipping, please contact us at info@authenticfruits.com within one week after receiving your package.

If, for some freaky fruity reason, you don’t love your first Authentic Fruits purchase, we’ll send a new frusion or issue a refund!

E-mail us at info@authenticfruits.com 

We will then provide you with our return address.

 

Drop us an email at info@authenticfruits.com or call between 9am-5pm (GMT+1) at +32 2 705 06 44

We love hearing from you!

About Your Super Fruits

All of our products are 100% organic hand-picked fruits from the Amazon Rainforest.

Our fruits come from carefully selected family farmers in the Amazon Rainforest and are processed in Europe.

This way we can ensure a high-level of quality throughout the whole process. 

And we are certified by the most strict entities in Europe and around the World!

We only source the highest quality organic superfoods from family farmers in the Amazon Rainforest.

All of our products are USDA Organic Certified.

This means we fully comply with US legislation for organic food and are certified on a yearly basis.

Yes! All our products are free from these ingredients.

The production facility we use is thoroughly cleaned and checked between productions to ensure that our all our products are gluten free, nut free, soy free and corn free.

On top of that, our products are regularly tested to ensure that they are free from these allergens.

You can find the nutritional values for each product on the product page, in the scrolling images.

No! Most of our frusions only contain a single ingredient and absolutely nothing else: no sugar, oil, additives, chemicals or preservatives… just rich organic fruity goodness!

All ingredients used are USDA certified organic.

All of our fruits and finished frusions are tested in 3rd party independent labs for heavy metals, pesticides and microbiology to ensure that we are offering the highest quality organic products.

Sales and Collaborations

Yes! We sell to HORECA, bio-shops and supermarkets.

If you are interested in finding out more, please send an email to sales@authenticfruits.com

Please feel free to reach out to us at sales@authenticfruits.com and a member of our sales team will follow up with you.

We can’t wait to discuss new opportunities to collaborate with you!

You can apply by emailing us at marketing@authenticfruits.com.

Fill out our questionnaire, and if we match, we will get in touch to discuss available opportunities with you.

Send an email with as much detail as possible to info@authenticfruits.com and we’ll forward your email to the appropriate team member to discuss further.

Please send an email with as much detail as possible to marketing@authenticfruits.com

@2020 | By MappaBiz.

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